FAQs

The Minnesota Fair Claims Practices Act (law) states that you have the right to choose the vehicle repair facility. Schoonover works with all insurance companies on your behalf.

If your vehicle is not drivable, unsafe, or not street legal, we can tow it immediately.  Please contact us, and we will tow it for you. We will estimate the damages, contact you and/or your insurance company for approval, and begin repairs on your vehicle as soon as we have approval, and/or parts.

If your vehicle is operational, stop by either of our two locations at your convenience Monday thru Friday: 7:30 A.M. to 5:00 P.M. No appointment is needed for estimates, however your time is important, so we strongly recommend it.

When your vehicle arrives, we will take pictures of the damage. Pre-wash it so the vehicle can be inspected thoroughly. Next we do a thorough examination of the damaged area(s) and write our estimate. We will then call you with a preliminary estimate amount.

No, you can bring your car in anytime during working hours. However, your time is important, so we strongly recommend making an appointment. For convenience, you can call us or email us. Please note that in the case of significant damage, there may be hidden damage that we won’t find until we look at the car itself.

Estimates vary depending on the amount and type of damage. We understand your time is important, so we will give you the option of waiting for the estimate, or take the necessary information, then email you a copy and follow up with a phone call to discuss the estimate to you.

You may also send us your contact information, insurance information (if necessary), vehicle information including VIN, mileage, license, color, a brief description of the accident/incident, and digital photos of the damage.

Absolutely. Our I-CAR-trained technicians are experts at both unibody and frame measuring and straightening. In many cases the unibody frame components may require replacement. This is a common occurrence, and our technicians have the knowledge, skill, tools and equipment to restore your vehicle to factory specifications.

 Yes. We use Sikkens water-based paint and Sikkens solvent-based clearcoat. They are the most technologically advanced paint and clearcoat available to the collision repair industry. 

We also have four of the best painters in the state who have the knowledge and expertise to tint and apply Sikkens products, to give you the best color match and long- term durability. We guarantee it for as long as you own your vehicle!

The length of repair of any damage depends on many factors. The factors include insurance approval, customer authorization, availability of parts, extent of repairs, and the number of procedures a vehicle must go through during the repair process (frame measuring, alignment, tear down, general repairs, paint prep, painting, put together, detailing, and quality control).  We will keep you informed regularly during the repair process, via phone, email or text…….whatever you prefer.

Immediately!  We wash your vehicle after we've completed repairs, so wash it wenever you like.  However, if you want to apply wax, we suggest waiting 30 days after repair before doing so. The reason for this is to allow the solvent-based clearcoat to fully cure (Harden).

The deductible is the owner's portion of the final bill in regards to your claim. The amount of the deductible is determined at the time you took out your insurance policy.  In many cases you have a deductible for Collision and Comprehensive coverage. Check your insurance policy for details.

Unfortunately we do not. We do, however utilize Alliance Rental for all of our car rental needs. They have the most competitive rates, and the best customer service in the Metro area. Your rental car costs should be covered by the party responsible for the damage, and/or you may rental coverage as part of your insurance policy. Your insurance company can give you that information. We recommend contacting your insurance agent to add rental coverage to your policy.